PRIVACY POLICY

Last updated: April 2026

1. Information we collect

When you visit our site, we may collect:

Personal information you provide directly, such as your name, email address, shipping address, and phone number when you place an order or contact us.

Automatic information collected through cookies and similar technologies, such as your IP address, browser type, device information, pages visited, and referring website.

Payment information is processed securely through Shopify Payments and is not stored on our servers.

2. How we use your information

We use your information to:

Process and fulfil your orders. Send order confirmations and shipping updates. Respond to your enquiries and provide customer support. Improve our website and product offerings. Send marketing communications if you have opted in.

3. Sharing your information

We do not sell your personal information. We may share your information with service providers who help us operate our business, such as payment processors, shipping partners, and email platforms, and with law enforcement or regulatory bodies if required by law.

All third-party service providers are required to protect your information and use it only for the purposes we specify.

4. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and support marketing efforts. You can manage cookie preferences through your browser settings.

5. Data security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

Under Australian Privacy Law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information subject to legal obligations, and opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@pouffe.shop.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

For any questions about this Privacy Policy, contact us at info@pouffe.shop.